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LANrev is an IT systems management application for both Mac and Windows operating systems in use by Academic Technology Support (ATS) staff.

Academic Technology Support (ATS) uses LANrev for the administration and support of computers within our fleet. With over 6,000 computers supported by ATS, tools such as LANrev are essential in making desktop support and computer inventory both efficient and effective.

To protect your privacy, access is limited to your ATS technical support staff, ATS IT Managers, and the campus Information Security Office. These are professionals who hold Positions of Special Trust. They are bound by policies, ethics and professionalism not to abuse the access or information that LANrev provides. All technical support staff are required to adhere to the Information Security Office's Information Resources Use and Security Policy.

LANrev is used for several purposes:

Computer Inventory

The primary use of LANrev is to provide us an inventory of the computers on campus. LANrev can provide details about a computer's resources, such as the amount of memory and processor speed. This information is useful to technical support staff when resolving technical issues or determining which computers to upgrade or replace. In addition, LANrev is used as the authoritative record for computer assignment, as well as its recorded location.

Software Updates

LANrev can be used to push out new software to a group of computers. This is useful in administering computer labs and is significantly more efficient than manually installing the software on each computer individually. Technical support staff will push critical software updates to faculty and staff computers when deemed necessary, but in normal operation the usage of this feature will be limited to the request of the user.

Remote Support

The tool can also be used to remotely support computers. Using LANrev, technical support staff are able, with your consent, to view your screen as you see it and assist you with resolving technical issues. Remote viewing on a computer is only performed with the consent of the user. Finding details about which websites a user visits or what is contained within personal files or email, while technically possible, would violate the policies and ethics of our support professional positions. It is our policy to respect your privacy and not to abuse the access to computers, per our commitment to our users.

Our Commitment to Your Privacy

  • We promise not to use LANrev to peruse your personal files, email, or the websites you visit.
  • The version of LANrev we deploy cannot access or control your computer camera, and we promise not to use any other software to access or control your computer camera. 
  • We promise not to use LANrev to remotely access your computer without your consent.
  • We promise to uphold our Positions of Special Trust and hold anyone accountable who abuses this authority.

 

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