Windows
- logged out user. Log in with itadmin and cleared the Teams cache.
- C:\Users\username\AppData\Roaming\Microsoft
- **Delete the Teams folder in the Microsoft folder**
- user logged back in, started vpn and Teams worked.
Research the issue with log files
If you right click the icon, there's a "get log file" setting which opens a log .txt file at C:\Users\EID\AppData\Roaming\Microsoft\Teams
Mac
1. Quit Microsoft Teams.
2. Delete files in following folders.
“~/Library/Application Support/Microsoft/Teams/Application Cache/Cache”
“~/Library/Application Support/Microsoft/Teams/blob_storage”
“~/Library/Application Support/Microsoft/Teams/Cache”
“~/Library/Application Support/Microsoft/Teams/databases”
“~/Library/Application Support/Microsoft/Teams/GPUCache”
“~/Library/Application Support/Microsoft/Teams/IndexedDB”
“~/Library/Application Support/Microsoft/Teams/Local Storage”
“~/Library/Application Support/Microsoft/Teams/tmp”
3. Restart Microsoft Teams.
Overview
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