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Note: If you run into ANY issues with Outlook, Post-Migration: Please (take a deep breath) and re-start your computer, and then try creating a New Profile again.

Note: You may be prompted multiple times to re-enter your credentials (even if select Remember my credentials).


We adamantly RECOMMEND that you do NOT delete your old Profile.

We recommend this process to be followed while connected to the campus network (wired, wireless, or VPN).

Please note: It may take a few minutes for the client to retrieve your mail from the servers after your account has been set up through the Email Client.


  • To clear up some confusion: As per the notes in Before You Start section (above), it is CRITICAL that you create a NEW Profile and NOT just add a new account to an existing Profile - This will not work for the Migration. However, AFTER you create the new profile you will THEN add your account to the (new) profile (see step 18).
  • If you are using Outlook 2011, skip down to Step 11.
  1. Exit Outlook completely.
  2. From Finder, open the Applications folder.

  3. Scroll down and find

  4. Hover over Microsoft Outlook and do a Ctrl+click (or right-click if your mouse/track pad is configured for it - either way works).
  5. Click Show Package Contents.

  6. It is entirely possible that you may inadvertently open up Microsoft Outlook at this point. No big deal. Simply close out of it and go back to Step 1.
  7. At the next window (after you've successfully opened 'Show Package Contents') - Open Contents > SharedSupport, and then double-click Outlook Profile Manager.

  8. Click the Create a new profile '+'button.

  9. Enter the name for the new profile (EID) and then at the bottom a the 'cog' icon, click Set the default profile. Close the window.

  10. Restart Outlook for this change to take effect.
  11. If you are using Outlook 2011 - things are set up a little different. Profiles are called an Identity
  12. Go to your Applications folder and open the folder named Microsoft Office 2011.
  13. Then click on Office > Microsoft Database Utility.
  14. From here the steps should be more or less the same as above (note: graphics may be a bit different)
  15. You will want to add a new Identity.
  16. Restart Outlook for this change to take effect.
  17. Outlook will now appear empty until you add your Account.
  18. A dialogue box will open. You can either click on Add Email Account or click on the '+' at the lower left.

  19. If you are not prompted to enter your account information, click Tools Tab > Accounts

  20. Enter your McCombs email address ( OR Click Continue.

  21. That should connect you to the Exchange Server and configure you automatically. If that occurs, then you have successfully added the new Profile and Account.
  22. If you are prompted with a Set Up Your Email dialogue box, at 'DOMAIN\username or email' enter your McCombs email address ( OR and then your EID Password. Click Add Account.

  23. You might see a redirection message. If so, check Always use my response for this server > Allow.

For configuring most things that you don't see listed on this page.

How to set up Apple Mail (*Where it reads "enter your primary email address" - enter







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