Check to see if you already have "Code42" installed (if your computer was set up by CNS IT, you should!) If you do – skip to Code42 Agent Sign In
In a web browser, sign in to https://utbackup.utexas.edu with your EID credentials.
Click "App Downloads" in the left menu
Choose the appropriate installer for your OS.
Run the installer from the downloads directory, or wherever the installer was saved.
You will need admin to install Code42, please reach out to email@example.com if you don't have admin access to your machine.
On Mac systems, open the .dmg file.
Known Issues and Bugs
Restores over 2 GB are cumbersome, unpredictable, and often fail via the web interface. Using the client to perform large restores is recommended.
For Mac web restores (or if you did not select 'current permissions' on a client restore) --- you MUST apply the correct permissions after the restore completes to the files via chown/chmod or using the finder GUI (as always - contact firstname.lastname@example.org if you need assistance.
Small restores can be done via the Code42 website at https://utbackup.utexas.edu
Large restores (greater than 2 GB) should be done via the application
It is highly recommended that large restores be done while the system is connected via ethernet.
The restore can take a while depending on a number of factors: the size of the files to be restored, the network connection type and quality, if the system sleeps/hibernates while the restore is running, etc.,.
If it is interrupted for any reason, the restore can be resumed, and it will continue where it left off.
View Backup Status