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The UT VPN allows you to access campus resources while off-campus by tunneling your internet through the UT Network. This page includes information on how to connect to the UT VPN.

How to install the Cisco AnyConnect Secure Mobility Client

If you're using a computer that was set up by CNS IT, you should already have the Cisco AnyConnect app installed. 

Computer

Go to https://vpn.utexas.edu/ in a web browser, sign in with your EID and EID password, then download and install the app using the on screen instructions. 

Tablet or Smartphone

Download the free Cisco AnyConnect Secure Mobility Client app:

How to Connect to the UT VPN

Prerequisite: Duo

You must have a UT Duo account set up on a phone or with a code-generating token in order to connect to the UT VPN.

For instructions on setting up and using Duo, see our wiki page here.

Connecting to the VPN through the Cisco AnyConnect Client

  1. Open the Cisco AnyConnect Secure Mobility Client
  2. Add vpn.utexas.edu in the text box, then click Connect. 
  3. At the sign in window:
    1. Username: UT EID
    2. Password: your EID password
    3. Duo Passcode or Second Password: authenticate with Duo by entering one of these keywords:
      1. push : upon clicking Ok, a push notification will be sent to the Duo Mobile app on your smartphone
      2. phone : upon clicking Ok, you'll receive a call to your phone which you'll answer then press any number on the keypad to authenticate
      3. sms : upon clicking Ok, you'll receive an SMS message with multiple Duo codes. You'll then repeat steps 2 and 3 and enter one of the SMS codes in the Duo Passcode field. 
      4. <numeric passcode> : enter an unused Duo passcode from an SMS message, the Duo Mobile app, or a code-generating token. 
  4. Click Ok and authenticate with Duo.

FAQs

 Why won't the VPN app install or open?

If you have the application installed but it does not open, try these few things:

  1. Check if the application isn't already running in the dock or application tray.
  2. Delete and reinstall the application.
  3. If you use any antivirus applications that were not installed or configured by CNS IT, see if you need to add exceptions for the VPN application.
  4. Restart your computer. 

If the Cisco AnyConnect app still won't install or open, check the operating system version your computer is running. If you computer is running an older version of the operating system, it will not be compatible with the Cisco AnyConnect app.

 What IP address is my computer using while connecting to the VPN?

To find the IP address your computer is using while on the VPN, follow these steps:

On a Mac:

  1. Click the Cisco AnyConnect icon from the status bar at the top right of the screen.
  2. Click Show Statistics Window. Your IP address is the Client Address (IPv4).

OR

  1. Open the CNS App Store.
  2. In the Self Service section, click Display under What's my VPN address?

On a PC:

  1. Click the System Tray in the bottom right of the screen, then click the Cisco AnyConnect icon to open the connection window.
  2. In the bottom left, click the Settings gear. Make sure you are in the Statistics tab. Your IP address is the Client Address (IPv4).

On Linux:

  1. Open the Cisco AnyConnect connection window.
  2. Under the Statistics tab, your IP address is the Client Address (IPv4).

OR

  1. In Terminal, run the command: ifconfig cscotun0
  2. The inet address is your VPN IP.
 When should I connect to the VPN?

Here are some common scenarios when you'll need to connect to the VPN:

  • Remote accessing a computer on campus through Microsoft Remote Desktop or Screen Sharing
  • Reading certain journal articles, access to which is provided by the UT Libraries
  • Accessing files on UT servers

If you're doing UT work while on public WiFi such as at a coffee shop or hotel, connecting to the UT VPN will increase your security and protect your information.

 Why can't I print to a printer on my home WiFi network while connected to the VPN?

This is because connecting to a VPN server reroutes all your traffic through the remote network. So even though you and your computer are at home, by connecting to the VPN it's like trying to print to your home printer from on campus.

You can either use a USB printer cable to connect your printer to your computer, or disconnect from the VPN before printing.

Contact Us

If you need assistance or have questions that aren't answered on this page, contact CNS IT by calling 512-232-1077 or creating a ticket.


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