Skip to end of metadata
Go to start of metadata


1. Open Thunderbird and click the menu icon.

2. Click "Options"

3. Click "Account Settings"


4. Click "Account Actions"

5. Click "Add Mail Account..."


6. In the "Your Name:" box, type the name you wish to appear on email you send from this account. Be sure to type the full email address in the "Email Address:" box. Type the password associated with your email in the "Password" box.

7. Click "Continue".


8. Wait...


9. Wait a little bit more...


10. Type the information exactly as it as seen in the box below.

11. Type the name of your email address before the "@" symbol in both the "incoming" and "outgoing" boxes. So if your email address was "", you would type "cnsithelpdesk".

12. Click "Re-test"



13. Once the Re-test has updated the server settings, click "Done"


       Exception: If the re-test does not auto-assign you the correct server information, please use the following:

    • Outgoing server should be “
    • Incoming server port is 993
    • Outgoing server port is 587

14. Click "OK"


15. Your setup should now be complete. It may take some time for your mail to download from the server. Please submit a ticket to CNS IT if you experience any trouble during this process.

You can submit a ticket here: