This WIKI will troubleshoot getting the Video and Audio Interface to display image on the monitor
and audio through the speakers
First Quit all applications and
Disconnect the Thunderbolt cable that is going into the cable run under the desk. This connects to our Blackmagic Designs Input and Output box. We are power cycling the box by unplugging the cable.
Plug the cable back into the thunderbolt connection on the MacPro
Turn on the Mac Pro with the Power button
Next go to >Apple>System Prefs
Go to Blackmagic Design Desktop Video pref and double click it to open
Should see Ultra Studio 4K or
Click on the Preference Icon shown here
Click on Video Output
Scroll down to HDMI Output and change it 3D Output "Left Eye"
Click on the Audio Tab
Quit the Blackmagic Utility
Turn On TV
Open AVID to setup for AVID - (premiere further down in wiki)
There is a button on the timeline that sometimes gets turned off make sure the Hardware Active Button is on
Make sure your project is set to this
Note troubleshooting tip is to set it to 1080 23.98 and then back to UHD
Then back to this
To Setup Adobe Premiere for playback
Choose "Premiere Pro CC > Preferences > Playback..."
Choose Blackmagic Playback
|Click on Setup after you select the Blackmagic Playback|
You may have to choose Scale up or Down for our non 4K monitor suites try both for the UltraStudio 4K
For the rooms with the Intensity Shuttle Thunderbolt choose scale down
|Choose "Premiere Pro CC > Preferences > Audio Hardware..."|
|Make sure your Audio Hardware is set to Blackmagic Device (UltraStudio 4K or Blackmagic Audio)|
If you get this error click Yes
Then Click OK
Audio Monitoring make sure all the buttons shown here are pressed.