Email - Outlook - Office 365 Resource Mailboxes

Outlook Web Access (OWA) - Email via the Web

If you need to directly connect to a shared/resource mailbox via the web (OWA), you can use the following URL scheme:

https://outlook.com/owa/<EmailAddress>

For example:

https://outlook.com/owa/peer-advisor@ece.utexas.edu

Outlook Configuration (Single User)

Below are instructions for Outlook users (Windows & Mac) that have a need to open a secondary, shared Office 365 account, otherwise known as a Resource Exchange Account.

Outlook (Windows)

In Outlook, Go to the File Tab
Choose Account Settings and in the dropdown menu, select Account Settings
In the pop-up window, select Change
Select the More Settings button
Select the Advanced Tab
Select Add
Enter: <email address of the resource mailbox>
Select OK… until you get through all the windows.

The mailbox will now be in your folder list

Outlook for Mac (Classic View)

Select the Tools menu and then Accounts
In the window that appears, select your existing account and click the Advanced... button (bottom right corner).
Click the Delegate tab. In the section named People I am a delegate for, click the or Add button.
The Select User or Choose a Person window will appear. Type in the email address of the resource mailbox in the text box and click the Find button.
Select the found user from the search result list that appears and click OK.
Click OK again to close the accounts window. After a short period of time that shared mailbox will appear as a folder in the View list on the left side.

Note: If you received a message stating that “Outlook was redirected to the server auto discover…” select Always use my response for this server and press Allow. This window may be hiding in the background, so you may have to minimize your open application windows.

Outlook for Mac (New app/experience)

In Outlook, select Settings, then Accounts
Highlight your existing UT Microsoft Email account and select Delegation and Sharing
Select the Shared with Me tab and click
Add the desired shared resource email address that you have permission to

Outlook Configuration (Shared Computer)

How to Setup a Resource Mailbox in Outlook on Office 365

Go to Control Panel. In the search box enter: Mail
Select Mail (32-bit)
Select Show Profiles
Select Add
Enter a name for your new profile. For example, (profile name: ECEN Student Staff)
In the new window
1. Blank out the “E-mail Address” field
2. Enter this email address: <email address of the resource mailbox>
3. Blank out the “Your Name” field
4. Leave the password fields blank and select the Next button
A window will popup asking for username and password
1. For the username (first box) enter end-user's Microsoft 365/Exchange email address.
2. In the password field, enter your EID password
3. Select the box “Remember my credentials”
Wait for a few minutes until you have all green check marks and select Finish
In the Mail window, choose the drop down and select the name of the new profile you just created in step 5, e.g. "O365"
Verify that the Always use the profile is selected and select the OK button.
Now open Outlook.
A window will popup asking for your login information. Repeat step 6 above.
Next time you login, just open Outlook

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