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This Guide is to assist you in changing your UT Password. 

Note to Faculty and Staff:

  • It is strongly recommended that you be on campus and your UT Managed Computer be on a wired Ethernet connection
  • If you login to a Mac with your EID, please contact IT to schedule an appointment. Contact IT here

Step-by-step guide

  1. Ensure all active devices are with you, or shutdown/logged off. This will include any smartphones, tablets, laptops and desktops. 
  2. Save any and all work you have open, then close said work.
  3. Disconnect any mapped drives noting the share path. You will have to re-map after reboot. Here are instructions.
  4. Logout of any UT services.
  5. Visit the UT self service Page here and select the Change My Password link, follow the prompts (Hints on Password Creation).
  6. Reboot your device.
  7. Once logged in, follow these instructions for updating Wifi, Email Clients and saved web-browser passwords.
  8. If you had any mapped drives, you will need to re-map.
  9. If you have an issues, contact IT.

Keep the following in mind:

  • Password changes may take up to an hour to propagate through various services
  • Some services, applications, or browsers (e.g., O365, mobile Operating Systems, Chrome, Internet Explorer, etc.) may store your old password as a cached entry
  • If you have multiple devices (e.g., smart phone, iPad etc.), the below recommendations may apply to each device

As you create your password, please keep these considerations in mind: 

  • Easy to remember and type accurately
  • Long enough to be hard to guess
  • Not a famous quote from a book, movie, holy books, etc.
  • Do not reuse between sites, applications, and other sources


The 'utexas' wifi network

Devices that have stored wifi credentials may need to be updated after a password change. An easy way to ensure this is updated is to forget the network, allowing you to set it up with fresh credentials. Check the links below on how to forget networks on common devices:

Email Clients

Often, an email client will prompt a user to update a password with a popup if an old credential is stored, it is recommended to select Save Password. However, if it does not, please see contact IT.

Saved Browser Passwords

Typically, browsers will prompt users with a popup to update the stored password when logging in with updated credentials. You may notice that your browser (such as Chrome, Firefox, or Safari) may have your old credentials stored on sites such as UT Direct. If you find that these logins are auto-filling with your old credentials, make sure that you remove these from your browser's stored passwords. Again, you may have to do this on each of your devices (desktop, laptop, mobile device, etc).

If your browser does not prompt you to update your saved passwords, here are some links on how to manage them:

·         Firefox

·         Chrome

·         Apple's Keychain

·         Microsoft Edge

·         Internet Explorer

Mapped Drives

To disconnect mapped drives.

Windows 10 - Disconnect Mapped Drive

Windows 7 - Disconnect Mapped Drive

Other Applications

For applications not listed above that are affected by a password change, our general recommendation is to log out and log back into the service with the new updated credentials.

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