If you are College of Fine Arts faculty or staff and are curious about (or are having trouble with) a campus-wide service, check the links below for information that may resolve your issue.
|VPN - Faculty and staff working off-campus will need to connect to UT's VPN (Virtual Private Network) to access secure campus resources.||Connecting to UT's VPN|
|OWA - OWA (or Outlook Web Access) is an alternate way to get to to your email, contacts, calendar, and other Office365 resources.||https://office365.austin.utexas.edu/|
|Duo - Duo is UT's second factor authentication system, used by many campus services for increased security. This link will walk you through getting Duo set up on your personal mobile phone, work phone, or other device.||https://ut.service-now.com/sp?id=kb_article&number=KB0017949|
|UTVM - Everything you need to know about UT Voice Mail, including how to forward voicemail to your email (for off-campus users).||UT Voice Mail User Guide|
|VOIP phones - This link provides a lot of information on configuring and using your office VOIP telephone, including forward your VOIP phone to your cell phone (for off-campus users).||VoIP Project - Using Voice Services|
Zoom - Zoom is the new campus-licensed videoconferencing too. This link lets you configure your account and join or host a Zoom meeting.
|Zoom for teaching - This link has helpful information for faculty teaching online or off-campus.||https://facultyinnovate.utexas.edu/instructional-continuity#Zoom|
|Microsoft Teams - Teams is an alternative chat and videoconferencing client that has more tools for collaborating with groups.||https://office365.utexas.edu/teams|
|UTBox - Everything you need to know about UT's file sharing service.||UTBox Wiki Pages|
|IT@UT - A list of common-good services provided at UT Austin, and documentation and help for all of them. Can't find what you're looking for in the main list? Use the search box in the upper-right-corner to search through ITS's documentation.||https://it.utexas.edu/services#panel2|
Still having trouble?
Check out the rest of the pages on our Fine Arts IT Help Desk Wiki! We'll always be adding more information. Use the search bar to look for specific information related to your issue.
STILL having trouble?
If your issue isn't covered by the documentation above, feel free to contact the ITS Service Desk at (512)475-9400. ITS staff will ask for your contact information, but if you're having trouble with a UT-owned computer or device, please also give them the 6-digit UT tag of the device.