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Genband Personal Communicator Release 9 ver 9.0.1089 (20130130) Windows 7 32-bit-obtained .exe and documentation package from Jay Riekenberg

Deployment & Installation

This soft client requires some initial configuration but does not require logging in after its initial setup.

Download and install .exe-It is stored on the UO Software repository known as Kidneystone.

Right click and choose Run As Administrator

Enter administrative credentials.

Select Language (defaults to English)

Genband Installshield Wizard window: click Next

Accept License Agreement

General install info, system requirements etc. Click Next

Destinatiion folder. Note default, click Next. There is an option to change the location if desired.

Select Install for Anyone who uses this computer, click Next.

3 Options: Enable Outlook Plugin (This is not supported-must be unchecked) Create Desktop Icon, and launch Genband Personal Communicator at Windows Startup. Select your desired conditions, and click Next.

The Wizard is ready window showing the installation prefs. Click Install.

After 2 or 3 minutes, you are asked if I would like to install device software called Genband Network Service. Click the Always Trust box and Install.

Another couple of minutes pass and the InstallShield Wizard Completed window appears. 2 options, launch the program and show the readme. I chose to launch the program, then clicked Finish.

The Personal Communicator Config Wizard appears. The dialog advises one to close all audio applications before proceeding. Click Next.

Enter the username info provided to you by your administrator (a phone number NOT my EID,) and also follow the Personal Communicator Startup document which was included in my download of the .exe. Click Next after entering the username.

Proxy Address, domain name Click Next.

Ensure your computer’s IP shows in the next window, and choose High Speed connection. Click Next.

Audio Test window appears for testing of your chosen headset. Process is explained fully in the Personal Communicator Startup document previously noted. Click Next after test. If test did not go as planned, the next screen allows for audio controls configuration. Click Finish.

Now you will see the actual application where you will enter your previously provided password to login. You have the option to select Remember Password and Automatically sign in. Click the login button after entering password. Acknowledge the emergency services warning and click ok.

Install security Certificate via the wizard if that appears. (twice for me)

Select location: this will change, but for testing I had the option to choose Austin or Other. Double click Austin and a list of buildings will expand below.  Choose the appropriate building and floor.  This is for 911 location assistance.

Maintenance & Support

There was a comprehensive support document provided with the Installation package.

I had trouble obtaining support from Genband (see issues and resolutions below.)  The support site requires a request for access from the vendor.  Once granted, the support pages offer support on products only from a search that produces a dropdown menu.  No permutations of the product name would reveal support pages for it. Entering only Genband offered Genband Genius and

Integration Consideration (ex. Outlook)

This is currently NOT Supported.

Issues & Resolutions


The application will cause issues with MS Outlook if you choose to integrate during install.  Please be sure NOT to do this.  You will be working with Black Box personnel during the VOIP Rollout, and they will do the backend V-LAN and account provisioning.  You must ensure this is ready before attempting to configure the account for the user.


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