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This is the legacy VOIP user guide provided by ITS for Avaya Phones.
VOIP User Guide
Username: 7-digi=
t UT
Password : 1234
log
o - enter =
the seven digit phone =
number and
o =
Password-=
span> enter 1234 and press ok.
To log =
yom =C2=B7 phone off:
=E2=80=A2 Press the Menu <= /span> softkey
=E2=80=A2 Select
The display on your phone has = multiple levels. Use = th= e
a=
rrow up/down=
navigation keys to access fe=
atures on another level of =
your display.
<=
span style=3D"font-family:'Times New Roman'; font-size:8pt">o Frain the lo=
wer level, =
arrow up once or twice
e Fro=
m the middle level, arrow to to the lower lev=
el ofthe
=E2=80=A2 From the upper level, arrow down on=
ce or
Making a = call
your handset
1. Lift the =
HANDSET
2. Enter the last 5 digits of the UT number, or =
9
for off campus numbers.
= 3. Press GOODBYE to end<= /span> = the call, or hang up = span> the handset.
Using the =
span> Handsfree
1. Press t= he green HANDSFREE key (dial tone is
heard from <= /span> the speaker).
2. Enter the last 5 digits=
of the UT number=
, or 9 +
7-digits for = span> off campus numbers.
3. Pres=
s GOODBYE
N=
ote: You =
lift the handset or press =
the HANDSFREE key.
Answering a Call
If the=
telephone is idle, =
answer the following =
methods.
While on another call, answer a new call by=
following these steps.
1. Pres=
s the
2. Your first<=
/span> call
3. Press = GO= ODBYE to end <= span style=3D"font-family:'Times New Roman'; font-size:10.5pt">the <= span style=3D"font-family:'Times New Roman'; font-size:10.5pt; letter-spaci= ng:0.55pt"> current call, or
press the = span> other line key to retum= span> = span> to the first call.
4. Press t= he appropriate LINE key to toggle pack and forth between calls.
Note: A short tone is hem=C2=B7d to alert you =
span> to another
call.= span>
Placing and Retrieving
This feature allows y=
ou to place a =
call on<=
/span> hold until you m:e ready =
span> for th=
e caller.
While on a =
ca=
ll, press the HOLD <=
span style=3D"font-family:'Times New Roman'; font-size:10.5pt; letter-spaci=
ng:1.2pt"> key. The
LINE key= indicator will flash.
2. Pre=
ss the
Transferring a = Call
While on an active= call
1. Press the=
Transfer
2. Enter the phone number you want to transfer the
call to.
Note: For announce= d transfers stay on tqe.line
and once= the called party answers pr= ess Transfer=
=C2=B7 (Xfi') again.
3. Either hm1g=
span> =
up the handset or press =
span> GOODBYE. Note: After pressing Transfer, if <=
/span> you enter an incorrect digi=
t in
to get <= span style=3D"font-family:'Times New Roman'; letter-spacing:0.75pt"> the original call back.
Fonvarding Galls= span>
=C2=B7 When
1. With<= /span> the handset down, press the Fwd <= span style=3D"font-family:'Times New Roman'; letter-spacing:1.1pt"> = softkey.
2. The=
number
3. Press =
Fwd to
Note=
: When will light next to the Fwd sofkey.
To cancel forwardin= g
Press the Fwd softkey and the indicat=
or light
1. Lift = the or Conferencing Calls*
2. Press =
th=
e LINE key for handsfree =
This featur=
e allows
3. To end the call press GOODBYE. including = yo= urself..
Note: Incoming <=
/span> call=
s will ring
flashing indica=
tor next
Page 1 = *To add = this feature call ITS-Assigmnent Office 471-= 7800
2. Press t=
he Conf softkey - yom call will be <=
span style=3D"font-family:'Times New Roman'">automatically placed on hold and=
an idle line will be <=
/span> seized.
3. Enter the phone number of next individual
you want to add<=
/span> to the conference, and once they answer
4. Press <=
/span> Conf=
, and the three
joined togethe= r.
5. You may repeat steps 2-4 for=C2=B7 a conference = span> call with a total of six pmticipants.
Message Waiting
Your phone will
I. The set lamp on the =
to=
p of your phone
The indicat= or will light <= span style=3D"font-family:'Times New Roman'; font-size:10.5pt">next = to the Msg = span> Wait = key= . =C2=B7
M= essage Retrieval
To check for mes=
sages left in your voice mailbox.
1. Go off =
span> hook and press the Msg=
span> =
Wait button, or call the=
span> =
SmartVoice
(from aUT phone dial2- 1 000).
2. At the= mailbox pron:ipt, enter yom = box number <= span style=3D"font-family:'Times New Roman'">followed by#.
Tip: If you are calling from your own line, you
can just = press.#.
3. Enter <= /span> your Smartvoice password followed by#.
4. Pres=
s GOODBYE =
to end your ca=
ll.
Autodial (AUD)*
You can store a frequently dialed =
number on a designated key =
span> on yo=
ur phone
To store a number
With the handset down, press the appropr= iate
Autodial key= span> = to be programmed.
2. Enter the=
5-digit
3. =C2=B7 the=
span> =
Autodial key, again, to save entty. To dial a s=
tored number=
1. Pick up the handset, or press the handsfree = key.
2. Press the =
appropriate =
Autodial key. To change an =
Autodial
1. With the =
handset down, press the Autod=
ial key
2. Enter the <= /span> 5-digit campus number, or 9+7-digit off cmupus number.
3. Press= span> = the Aut o dial key, again= , to save entty.
Speed Call Short List (SCS)*
You can store a=
total of 10 frequently dialed<=
/span> numbers by dialing a one-digit speed calling code. This =
type of list is for
a number
1. With the <=
/span> handset
2. Dial = th= e single-digit address = (0= -9) that yon want
the=
number 3. Dial the=
number 4. Repeat steps=
span> =
1- 3 to store np 1. Pick<=
/span> =
up the handset and you<=
/span> will hear dial tone. Press<=
/span> =
the speed call short k=
ey and digit address for =
the stored number. Changing a number 1. With tl1=
e handset =
to 10 numbers. =
Dialing a =
number using the speed call =
short listtl1e single=C2=AD =
down press the call
2. Dial the = single-digit = address (0-9) that you WaJJt = to change.
Dial = the new number to be = span> stored followed by#.
<= /p>
Visit the on-line =
us=
er at http: / /www.utexas.edu/its/help/telephone-service/1150 =
for =
additional features and functions such as:
=E2=80=A2 Busy Lamp monit= or key
=E2=80=A2 Call Waiting
=E2=80=A2 Speed Call Lon=
g List - for depmtmental use
=E2=80=A2 Call Logs- inc=
oming and =
outgoing
=E2=80=A2 Personal Directory
=E2=80=A2 Services -logoff fi'om network, audio (=
ring volume/pattem =
s ), display contrast, feature (label keys),=
span> =
time
Trouble with your IP phone<= /span>
Contact your local Network Administrator first to rule out = the depattment's data network e= quipment.
To log
=E2=80=A2 Press the Menu = softkey
=E2=80=A2 Select Logoff, w=
ill ask if you are su=
re - select
=C2=B7 the Yes = span> soft key. To log yom = phone back in:
=E2=80=A2 Username
=E2=80=A2 Password - enter 1=
234 and press ole
If the problem =
persists,=
span> submit a trouble report to ITS Networking & by calling =
span> 471-5=
711 press option 1, or online at https://utdirect.utexas.edu/tn/tr/.
*To 471-7800
Download PDF Format of User Guide
Download Word Docx Format= of User Guide