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  • Full Mailbox:   A voice mailbox may be full even when the Inbox has little or nothing in it.  When you delete messages, they go into the Trash bin but are not finally deleted until they reach their 30-day expiration.  (Note: unread messages expire after 180 days.)  To check and clear the trash bin, log in online at voicemail.its.utexas.edu.  Select the Trash tab, then the Select button at lower left to select all the messages on the page.  You can then click the Delete button (trashcan icon) to delete the selected messages.  If there are more messages, you can delete them one page at a time until they're all gonePlease see the explanation and solution at the bottom of the Message Expiration page.

  • Find Me, Follow Me:   This feature results in the customer being unable to hear the caller or both parties placed on hold.  A trouble ticket has been opened with the vendor.

  • Sub-Mailboxes:  Although both the TUI and the GUI will allow you to create up to ten sub-mailboxes, the tenth box cannot be selected by callers. The effective limit for sub-mailboxes is nine.  This issue has been reported to the vendor. 

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