As of 3/1/2020 UGS secure web services are designed services have been altered so that when users access the site, user and student records are refreshed with the name used in the UT public directory.
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After going through the name change process described abovethere, If a user is still seeing an incorrect name in a UGS secure web service, they can try closing their browser, then returning to the page that was showing the incorrect name.
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