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Unlike in the previous phone system, you can implement and control the call-forward features used with voice mail: forward-no-answer and forward-busy.  Most customers use both, but some prefer to omit one or the other.  Once you’ve personalized your mailbox, you will need to follow these steps to start sending calls to it.  


NOTE for those working from home:  The following procedures can be done using the Bria Enterprise Soft Client:  This a way to log into your office phone using an app on your cell phone or your home computer to make and receive calls on that line.   https://ut.service-now.com/sp?id=kb_article&number=KB0018109


IMPORTANT:  The following steps should be done from the dial tone, so if you are still logged into your mailbox from Step 1 above, hang up.

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