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- Make sure you’re using the Chrome browser on a desktop or laptop computer. Tablet and phone support is not available
- Make sure your computer is plugged into a power outlet and not running on battery
- Proctorio Chrome Extension settings (you can turn these off after you complete the quiz or exam)
- Click the Proctorio extension (shield icon) and select "Manage Extensions"
- Scroll down and make sure the option "Allow this extension to read and change all your data on websites you visit" is set to "On all sites"
- Check to be sure the "Allow in incognito" setting is enabled (the slider should be blue).
- You may need to refresh the page or reload the test for these settings to take effect
- If checking/modifying the settings does not work, remove and reinstall the extension. Note: the Proctorio extension often reloads with the "Allow in incognito" setting disabled, so walk through the steps above again after reinstalling
- If you have an extension for another proctoring service, besides Proctorio, you need to disable it.
- Reboot your computer before you use Proctorio
- These tips can reduce issues with Proctorio’s camera check of your webcam and mic that runs at the start. Before starting the quiz:
- Only open Chrome, close all other programs
- Make sure you’re in a room that is quiet with good lighting with no glare
- Make sure your face is close enough to your camera and not too far away
- If you are wearing glasses you may need to remove them during the camera check that runs at the start
- When Proctorio runs its test of your hardware, if the webcam or microphone tests fail it’s likely an issue with your computer or browser so:
- First, try the links they provide to troubleshoot your issues. This fixes the issue for some
- Mac users may need to change permissions to allow third-party apps to control things like microphone and webcam
- If you get an alert that your computer is lacking RAM and could crash, still attempt to take the quiz or exam. RAM memory is a regular issue.
- If you’re still having issues, try rebooting your computer and reopening the quiz/exam
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