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  • Make sure you are connected to the UT VPN.
  • Click the Search Icon (magnifying glass) next the Start Menu in the lower left corner of your desktop.
  • Type "Software Center", and from the search results, open the Software Center application.
    • If you do not find Software Center on your computer, please submit a request for Tech Support online
  • In Software Center, select the Applications tab, and then click the icon for MSB_PrintSpooler_Service.
    • If you do not see MSB_PrintSpooler_Service or something similar, please submit a request for Tech Support online
  • In the MSB_PrintSpooler_Service Windows click Install to run the installer (the button will read Reinstall if you had run it once before already)
    • If you receive a message that the update failed, then log out and then log back inplease restart, reconnect to the VPN, and try once more.
  • Each time you run this installer you will be prompted to DISABLE the Print Spooler (if it is currently running) or to ENABLE it (if it is currently stopped).

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