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Service Requests
Important Note for Microsoft Teams Phone Users:
Adding, Reassigning and Canceling UTVM
Please Note:
This service does NOT work with Microsoft Teams Phone, which has its own built-in voice mail service. If you sign up for MS Teams Phone your line is automatically removed from UT Voice Mail. (Customers may use MS Teams and UT Voice Mail, but not MS Teams Phone and UT Voice Mail.)
The following information is for standard voice mail service. For information regarding ordering and using Greeting-Only Accounts, please see Greeting-Only Accounts.
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Determining if UTVM Service Already Exists for a Phone Number
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- the phone number(s) needing new voice mail service
- the subscriber's name associated with each phone number (may use department name if mailbox is to be shared)
- the previous subscriber's name, if known (helps us verify line and caller ID display)
- cc: to the new subscriber(s) so we can reply-to-all with instructions
- a contact name and phone number in case we have questions
- specify one of the following two options:
Option 1: Complete Mailbox Replacement (NOTE: If you do not specify an option, the default is Option 1.)
This option is the cleanest for the new subscriber, because all settings and greetings will be removed. However, any messages (played or unplayed) will also be removed and cannot be retrieved.
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Send an email to utvoicemail@austin.utexas.edu requesting cancellation of voice mail, and provide the phone number(s).
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Trouble
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Reports
Send an email to utvoicemail@austin.utexas.edu describing in as much detail as possible the nature of the trouble you're experiencing. A ServiceNow ticket will be automatically created.
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