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  • the phone number(s) needing new voice mail service
  • the subscriber's name associated with each phone number (may use department name if mailbox is to be shared)
  • the previous subscriber's name, if known (helps us verify line and caller ID display)
  • cc: to the new subscriber(s) so we can reply-to-all with instructions
  • a contact name and phone number in case we have questions
  • specify one of the following two options:

Option 1:  Complete Mailbox Replacement (NOTE:  If you do not specify an option, Option 1 is the default.)

This option is the cleanest for the new subscriber, because all settings and greetings will be removed.  However, any messages (played or unplayed) will also be removed and cannot be retrieved.