Getting Started with UT Voice Mail
IMPORTANT CAVEAT: This service will work for MS Teams users, but does not work if you use the the add-on Microsoft Teams Phone Service, which has its own built-in voice mail system. If you sign up for that add-on service your line is automatically removed from UT Voice Mail.
UT’s UT’s new Voice Over IP (VoIP) phone system comes with its own integrated voice mail system, which has been re-branded “UT Voice Mail” (UTVM). The information below will help you get started with basic login and setup tasks using your new UTVM mailbox. Included are steps for popular customizations, help and support information and known issues. IMPORTANT CAVEAT: This service does not work with Microsoft Teams Phone Service, which has its own built-in voice mail system. If you sign up for that service your line is automatically removed from UT Voice Mail.
STEP 1 - Personalizing Your UT Voice Mail
...
New vs. Previously Used Mailboxes
...
Logging in from your campus phone:
- Dial 2-8886 or the service code #71. UTVM will automatically find your mailbox. (NOTE: To log in to a mailbox associated with a different phone, press the star key to be prompted for a mailbox number.)
- Enter your PIN (the default PIN is 1111) and press the pound key.
...
- Dial the access number for UTVM: from off-campus, dial 512 232-UTVM (8886); on campus, dial 2-8886. (NOTE: If you’re on a dialing from another campus phone with it’s own UTVM mailbox, you’ll be prompted for its PIN, so press the star key to be prompted for to enter your own mailbox number.)
- Enter your mailbox number (the last five digits of your campus phone number) and press the pound key.
- Enter your PIN (the default PIN is 1111) and press the pound key.
IMPORTANT: After you've personalized your UTVM box, please proceed to Step 2: Activating Your Mailbox.
Anchor Step2 Step2
STEP 2 - Activating Your UT Voice Mail
| Step2 | |
| Step2 |
...
Unlike in the previous phone system, you can implement and control the call-forward features used with voice mail: forward-no-answer and forward-busy. Most customers use both, but some prefer to omit one or the other. Once you’ve personalized your mailbox, you will need to follow these steps to start sending calls to it.
...
- To activate this feature: From the dial tone, dial *84 28886 and wait for the confirmation tone, then hang up and proceed to next step:
- To set the number of rings: Please note that you must first perform the previous step (*84 28886) for the following to have any effect. From Then, from the dial tone, dial *33 followed by any number of rings from 2 to 9, wait for the confirmation tone, then hang up. For example, to set your phone to forward after 2 rings, dial *332. NOTE: This is the number of rings the caller will hear; the number you hear on your set may vary depending on the type of set you have. The ring cycle for callers is 6 seconds per ring.
...
Using any standard web browser, go to voicemail.its.utexas.edu. NOTE: For security purposes, ITS is installing a requirement to use the UT VPN (using your EID) so please be advised of the coming requirement. You'll be prompted.
...
Caller Transfer-Out Feature
...