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UT’s new Voice Over IP (VoIP) phone system comes with its own new integrated voice mail system, which has been rebranded as “UT Voice Mail” (UTVM).  Once your phone service is transferred to the new phone system, you’ll no longer be using your SmartVoice mailbox.  (In case you have saved messages in your SmartVoice mailbox, it will still be accessible for the foreseeable future.  Note: Messages expire in 30 days by default.)

The information below will help you get started with basic login and setup tasks using your new UTVM mailbox.  Included are steps for popular customizations, help and support information and known issues.  This Wiki will continually be expanded as time allowsadded to as the phone system conversion progresses.  Please send your comments to

Telephone Access

The first time you login, you’ll be led through several steps.  The first step is to change your PIN (this step is required); the others are to record your name and your greeting (optional but recommended) so you may want to have your greeting script ready beforehand.