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11. Click "Junk Settings"> Disable the check box "Enable adaptive junk mail..." . Then select "OK".

 

Info
titleImportant

User Name: For a Resource Account (often referred to as a Shared account) you must use the full email address for the user's personal account followed by a backslash (\) then followed by the full resource account email address:

User Name: <User-email>@austin.utexas.edu\<Resource-Account-email>@austin.utexas.edu

For example:   matt.davidson@austin.utexas.edu\CNS-IT@austin.utexas.edu