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Since UT Austin began administering vaccinations in December, we have served members of the UT Austin community and the UT Health Austin patient population simultaneously. We will continue our efforts to vaccinate current UT students, staff and faculty alongside the community as quickly as allowed by vaccine supply to ultimately help our community reach herd immunity. For the benefit of our community, UT Austin is committed to making every effort to distribute vaccines as quickly, equitably and efficiently as possible.
We’ve come a long way since the beginning of the pandemic. The science has evolved, as has our understanding of the virus. We have new tools in our toolkit that can help us reach herd immunity, but they will work only if we use them alongside the preventive measures we've already been practicing. The pandemic is not over, but we are making great progress. We encourage all Longhorns to remain resilient and persevere as we continue to follow public heath guidelines to get past this.
Information Technology Services Spring 2022
As students, faculty and staff return to classes and work for the spring semester, Information Technology Services (ITS) wants to make the campus community aware of several recent and upcoming changes to important technology tools and encourage our users to apply a few best practices. We also want to remind you of our existing services to help you in your work.
Update to Zoom Client 5.8.4
As of Dec. 20, 2021, UT Austin’s central Zoom tenant (utexas.zoom.us) requires a minimum client version (5.8.4) in order to use the service. If you are not using a supported version of the client, a notification banner will alert you that an update is required. You will be unable to either host or join a meeting until you update your client. New features include Stop Incoming Video, Focus Mode, Optional Reclaim Host When Rejoining, and Two-way Chat with Waiting Room Participants.
Options for Wi-Fi access for Visitors
Visitors to campus now have two options for Wi-Fi access: utguest (no account needed) and eduroam. Eduroam is an international Wi-Fi internet access roaming service that provides researchers, teachers and students with network access when visiting participating institutions other than their own. Eduroam is three times faster than the utguest network. Visit the Wi-Fi Access for Visitors knowledge article for instructions.
Please note that current students should use utexas or utexas-iot for Wi-Fi access, which is 10 times faster than utguest.
3G cellular service ending
Beginning in February, major cellular vendors are ending their support for 3G devices (e.g., mobile phones, credit card terminals, handheld scanners). As a result, older 3G devices may stop working. Contact your provider to determine options available for older 3G devices.
In Person Services: We are here to help!
Conveniently located at the FAC, Information Technology Services offers an in-person desk providing ID Card Services and core IT Services, including EID, DUO and VPN support. During the holidays and emergencies such as Covid-19 Stage 5 restrictions, hours of operation may vary. Before coming to see us, visit our website to view our operating hours.
How to get help
ITS provides several ways to get help with UT online services.
- Phone: 512-475-9400
- Email: help@utexas.edu
- Visit the Service Desk on the ServiceNow website
Search the IT@UT website for help articles
Information Technology Services Fall 2021
As students, faculty, and staff return to classes and work for the fall semester, Information Technology Services wants to make the campus community aware of several recent and upcoming changes to important technology tools and encourage our users to apply a few best practices. We also want to remind you of our existing services to help you in your work.
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Students who are leaving the university should review “What Happens to My Email After I Leave the University?” in advance. Personal UTmail accounts are offered to students and alumni. These are lifelong accounts you can keep after you graduate or retire from the university.
How to get help
ITS provides several ways to get help with UT online services.
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