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Please contact the UGS Business Affairs Office if you plan to make a ProCard purchase that exceeds $500 to make sure the vendor is in good tax standing with the state of Texas. The results of the inquiry should be documented on your ProCard log.
Disputing a Transaction
A cardholder may dispute If a charge that is not recognized or that appears to be incorrect. The cardholder should first appears on your procard that is incorrect or not recognized, the cardholder first should make a good-faith effort to settle a the claim or dispute for purchases charges directly with the vendor. If an agreement cannot be reached with the vendor, contact Citibank at A cardholder needs to work with Citibank (1-800-248-4553.
Sales Tax
When purchasing from Texas vendors, the cardholder should present the vendor with the Sales Tax Exemption form before making your purchase. We cannot reimburse or buy goods with Texas State Sales tax) to dispute any procard transaction if any issues cannot be resolved with the vendor.