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IT admin access

SERVICES

OIT Managed System

Self Managed

User’s Options?

OS Installation

OIT Fully Supported and Maintained

Latest Windows OS Device Admin must have a Supported OS on device (Cannot be older than 3 versions)

Latest Mac OS (Cannot be older than 3 versions)

Latest Linux OS (Cannot be older than 3 versions)

Local System Admin agrees to manage application, OS updates, and upgrades.

All security patches must be installed on device at any given time. Unsupported OS will be quarantined by campus Information Security Office. CNS OIT can assist with the upgrade/updates on research computers. Personal computers  (staff-funded devices) are the sole responsibility of the staff member.

Hardware Repair

Full Assessment and Remediation

CNS OIT provides best effort for Dells Optiplex/Latitude line
, Apple line.
Other models or legacy systems are limited best effort.

CNSOIT runs diagnostics on hardware:
If hardware fails, device admin /dept or department is responsible for purchasing hardware.
If hardware issue is the hard drive, CNSOIT CNS OIT images and Device Admin/User configures and/or restores from their backup.

Software Support

Full Assessment and Remediation

Reinstall only

CNS OIT assists with reinstall ONLY. Configuration is responsibility of device admin.

CNS OIT Do not provide Application configuration support, only reinstalls. Device Admin/Staff is responsible for supplying software and licenses.

Administrative Access

Fully Monitored

User assigned to System must monitor admin access to device

CNS OIT CNSOIT retains admin access to computer to assist with best effort troubleshooting. Admin/Staff retains admin access to manage computer updates/upgrades/compliance. Password Policies

Software Updates

Macs: Alerts with guidance from CNS IT

Windows: Scheduled push from Central IT

Non-standard apps:

Users are responsible for maintaining these apps by regularly installing security updates

User responsibility

Admin Device admin is responsible for all critical updates. Information Security Office will quarantine if critical updates are missing. Un-quarantine procedure requires local admin scan/eliminate for viruses/malware and running updates. Local admin alerts CNSOIT through quarantine ticket of remediated/cleaned/updated system. CNSOIT removes quarantine after verification.

Antivirus

Managed by Central IT

User responsibility

Admin Device admin responsible for all antivirus updates. ISO will quarantine if the machine is infected. Un-quarantine procedure includes admin scanning for viruses and running updates. Admin alerts CNSOIT of cleaned/updated box. CNSOIT removes quarantine.

Data Backup

System Managed by Central IT but user must verify backup is regularly taking place. Email alerts are sent to user if there is a failed backup.

User responsibility

Admin Device admin responsible for backing up data using UTBackup (crash plan) or 3rd party service with encrypted external volume. Admin responsible for file restores from these backups. CNSOIT CNS OIT responsible for re-imaging if OS damaged and Admin responsible for data/software restore.

Data RetentionUser ResponsibilityUser responsibilityBased on data classification standards, users must identify such data and apply data retention schedules against it.

Data Recovery

CNS OIT sets up Crashplan as a system backup. Recovery efforts utilize this service.

Best Effort

CNSOIT runs diagnostic and data recovery (if possible). If unrecoverable, alternative option lies with third-party and admin/dept assumes financial responsibility for using service.

Encryption

Managed at the Central IT level

User responsibility

Admin responsible for complying with ISO requirements for data encryption. All machines on the network must be encrypted. Admin responsible for supplying inventory of encrypted machines and encryption key management. https://security.utexas.edu/policies/encryption

**Inventory

CNS OIT. User is required to answer any questions related to the system and the data it stores.

User responsibility

Admin responsible for maintaining an inventory of all equipment under their administration. Periodic inventory audits will require that they identify all machines noted in the audit.

Network Quarantines due to viruses

CNS OIT provides full support for managed machines.

CNS IT handles case via a format/OS reinstall minus Absolute Manage User .  User handles data recovery and other software installs.

Device Admin scans for viruses and running updates. Device Admin alerts CNSOIT CNS OIT of cleaned/updated box. CNSOIT CNS OIT removes quarantine. If the system is quarantined more than once during a semester, the quarantine will only be lifted after CNSOIT CNS OIT re- images the system and the Admin restores cleaned files/software from backup.

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