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A: Each ArcGIS Online subscription account has a quota of 500 1000 service credits. For a list of services that require credit usage, please visit the Service Credits Overview page to see how many services credits are consumed by different types of ArcGIS Online operations. In order to most effectively manage your credit consumption it is recommended that you try to estimate the number of credits that will be used to complete geocoding, map tile caching, and other operations that can quickly consume credits prior to running these processes.

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Q: How do I get access to ArcGIS Pro?

A: ArcGIS Pro licenses are now provided with your UT Austin linked ArcGIS Online account. See instructions at https://guides.lib.utexas.edu/gis/install-arcgis-pro for downloading, installing, and licensing ArcGIS Pro.

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Q: How do I learn how to use ArcGIS software and ArcGIS Online?

A: Our site license provides unlimited access to Self-Paced E-Learning. In order to take any E-Learning courses, you must create your own ESRI global login, and then   All new UT-linked ArcGIS Online accounts created after 7/1/2020 should be able to access E-Learning resources as long as you are logged in to ArcGIS Online when you visit the E-Learning site. If you have an older account, your training access may not have automatically been activated and you should send a request to the Site License Administrator with your username, requesting access to eE-Learning.

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Q: How do I get support?

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