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Disputing a Transaction

A cardholder may dispute a charge that is not recognized or that appears to be incorrect. The cardholder should first make a good-faith effort to settle a claim or dispute for purchases directly with the vendor. If an agreement cannot be reached with the vendor, contact Citibank at 1-800-248-4553.

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You are not allowed to purchase some items using a procardProCard, including office supplies, gasoline, food, flowers, personal items, consulting services, entertainmentsentertainment, and certain forms of printing and advertising.Please visit the Purchasing website for the full list of items that are disallowed using a ProCard.

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When purchasing from Texas vendors, the cardholder should present the vendor with the Sales Tax Exemption form before making your purchase. We cannot reimburse or buy goods with Texas State Sales tax.