- Laptop users who had changed their EID password at home or on another computer did not then have the correct EID credentials cached for their wifi connection to utexas. The computer would then revert to utguest presumably in the background but also would not allow the user to login to the computer.
Once connected to a UT wired network, the user could get into the system with their new EID password and then change their wifi credentials for utexas.
Sometimes extra steps were required to get connected to utexas, ; see the utexas wifi connection issue in the next bulleted section.
- Active Directory and Filevault encryption were not in sync. To get past this issue with Filevault encryption, the user would have to enter their old EID password which would work for Filevault but which would then prompt for a new login screen where the new EID password was accepted for that login, thus making it a two step process to get into the computer.
In one case, once logged in, we decrypted the computer, then re-encrypted and updated the Filevault passcode record.