Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

This page is under construction

The Department Conference Room has a ceiling mounted projector, an AV control console, conference computer, web conference camera with three table top microphones, and a conference phone

NOTE: The room web conference camera and microphones are connected to the room computer

  • Use the AV console to turn on the projector and lower the screen. Tap the console screen to wake it up.
  • If encountering issues with the AV see the troubleshooting section below

    Expand
    titleAV Console Image

    Image Modified

  • There is wireless keyboard and mouse connected to the room computer
  • Use the USB hub on the AV cabinet to connect USB devices to the room computer

    Expand
    titleUSB Hub Image

    Image Modified

  • Select Display HDMI to use a laptop. Connect the HDMI cable to the laptop. If necessary use one of the items on the HDMI adapter ring.

  • Select Camera on the AV console to use the room web camera and microphones

    Expand
    titleCamera Controls Image

    Image Modified

  • Use the camera menu to pan-tilt-zoom (PTZ) web camera
  • ← back arrow button returns to home menu

  • In the video conferencing software, select TesiraFORTE as the input and output devices
  • The microphones are stored in the table pockets

    Expand
    titleMicrophone Image

    Image Modified

  • Select End to turn off the projector and raise screen

    Expand
    titleEnd Screen Image

    Image Modified

Anchor
issues
issues

Troubleshooting Issues

  • Computer is asleep
  • Wireless keyboard or mouse not working
  • No sound or microphones not working
  • HDMI connection not working

Computer is asleep

  • If the console flashes the message to wake up installed computer, check if computer is turned on

    Expand
    titleWake Up Computer Image

    Image Modified

  • The computer is accessible from the front of the AV cabinet. The power button is on the left.

    Expand
    titleRoom Computer Image

    Image Modified

  • Select correct input/output devices
  • If HDMI connection is not working, check the power adapter under the table
  • <insert power brick pic>
  • If the power button is on and computer is not displaying, press the power button for 10 seconds until the computer turns off. Wait a couple of seconds then press button to turn computer back on

Wireless keyboard or mouse not working

  • Check the power switch is on the bottom of the device
  • Check that the wireless receiver is plugged into the USB hub
  • Check that the USB hub is plugged into the computer
  • Replace the keyboard or mouse batteries

No sound or microphones not working

  • In the video conferencing software, select TesiraFORTE as the input and output devices
  • Check the sound out level and the microphone input level

HDMI connection not working

  • Use a paper clip to press the hardware reset (HW-R) button on the video controller located in the AV cabinet.

    Expand
    titleVideo Controller Image

    Image Added