UGS secure web services are designed to refresh so that when users access the site, user and student records are refreshed with the name used in the UT public directory on use.
If someone wants to change their UT public directory name, there is information on that process here:
https://ut.service-now.com/sp?id=kb_article&number=KB0011286
After going through the name change process described above, If a user is still seeing an incorrect name in a UGS secure web service, they can try closing their browser, then returning to the page that was showing the incorrect name.
If that doesn’t work, and the user is a student, a UGS staff member can put their UT-EID in a UView search:
...
Executing that search will refresh the student’s record in our database. They can then close their browser and go back to the page that was showing the incorrect name.
If that doesn’t work, please contact us at ugs.webdev@austin.utexas.edu and In your note please send the URL of the page and any UT-EIDs involved.