Add an existing Workflow to a new issue type
- Navigate to the Jira Workflow schemes page. Project settings → Issue Types _> Actions → Edit issues types → Workflow schemes (left navigation)
- Scroll until you find JIRA Service Desk IT Support Workflow Scheme generated for Project EMBSHR select Edit.
- Select Assign of the existing workflow
- Select all the issue types you want to be associated with this Workflow → Finish
- Be sure to Publish
Create a new Workflow for an issue type
- Navigate to the Jira Workflows page. Project settings → Issue Types → Actions → Edit issue types → Workflows (located in the left navigation)
- Select Add Workflow
- Populate Name and Description
- Select Diagram to view and edit workflow
- You can add existing statuses or create new statuses by selecting + Add status
- You can add an existing transition or create a new transition by selecting + Add Transitions
- Once you've finished creating a new workflow Navigate to Workflow schemes
- Scroll until you find JIRA Service Desk IT Support Workflow Scheme generated for Project EMBSHR select Edit.
- Select Add Workflow → Add Existing
- Select the newly created Workflow → Next
- Select all the issue types you want to be associated with this Workflow → Finish
- Be sure to Publish