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Clearing your browser's cookies and cache
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will often resolve many commonly experienced browser issues.
LAITS recommends using Google Chrome or Mozilla Firefox as your browser.
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Supported Browsers
Chrome
- In the address bar, enter:
chrome://settings/clearBrowserData
- Select "All Time" on the time range menu
- Ensure all boxes are checked
- Click "Clear Data" and restart your browser
Mozilla Firefox
- Click the menu button and select
- Select the the the "Cookies and Site Data" section panel and go to
- Click the
- Be sure that Cookies and Site Data should are both be checked
button. The Clear Data dialog will appear - Click
Unsupported Browsers
Some UT sites and services don't work as well when using these browsers. As such, they are not recommended by LAITS.
Safari
- Click "Safari" in the upper left hand corner of your screen
- Click "Preferences"
- Select "Privacy"
- Click "Remove All Website Data"
- Click "Remove Now"
- Restart your browser
Microsoft Edge
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Edge:
- To view your browsing history, select Hub > History
- Select Clear all history
- Choose the types of data you want to remove from your PC, then select Clear
- Select Change what Microsoft Edge knows about me in the cloud, then select Clear browsing history
- Restart your browser
Internet Explorer
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- Press CTRL, SHIFT, and DELETE at the same time on your keyboard
- From the list presented, uncheck "Preserve Favorites Website Data"
- Ensure that both "Temporary Internet Files" and "Cookies" are checked
- Click "Delete" and then restart your browser
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