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Automation for Jira offers significant advantages over Jira Service Desk's in-built automation, it enables you to capture even more business requirements. I recommend creating custom rules with Automation for Jira, however, the Service Desk build-in automation does have rule templates that you can easily create. Review the documentation below and select which is best for your project and rule.

Custom automation rules with Automation for Jira:You can also build a custom rule, opening up loads of possibilities for what you can automate. Edit issue fields, assign to specific agents, build your own email notifications, and much much more

Service Desk Built-In Automation