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- Click the Search Icon (magnifying glass) next the Start Menu in the lower left corner of your destop.
- Type "Servcies", and from the search results, open the
Servicesapplication. - Right click on "services" and choose to "run as an administrator" and enter your administrative credentials.
- In the Services window, scroll down to the Print Spooler service and click it to open its properties window.
- In the properties window, on the General tab, move to the second section titled Service status section and click the Stop button in order to stop the service.
- If you receive an access denied error on a Computer managed by MSB Computer Services, please use option 2 below.
- Also change the startup type to Disabled to keep the service from automatically starting when the computer boots up.
- To restart the Spooler, change the startup type back to Automatic and then click the Start button.
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- Make sure you are connected to the UT VPN.
- Click the Search Icon (magnifying glass) next the Start Menu in the lower left corner of your desktop.
- Type "Software Center", and from the search results, open the
Software Centerapplication.- If you do not find
Software Centeron your computer, please submit a request for Tech Support online
- If you do not find
- In
Software Center,select the Applications tab, and then click the icon for MSB_PrintSpooler_Service.- If you do not see MSB_PrintSpooler_Service or something similar, please submit a request for Tech Support online
- In the MSB_PrintSpooler_Service Windows click Install to run the installer (the button will read Reinstall if you had run it once before already)
- If you receive a message that the update failed, then please log out and then log back in, reconnect to the VPN, and try once more.
- Each time you run this installer you will be prompted to DISABLE the Print Spooler (if it is currently running) or to ENABLE it (if it is currently stopped).
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