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In-person Teaching and Virtual Classroom Support
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Find out what technology is in your classroom and how to use it.
Go to the UT Austin - Classroom Database
Panopto - Lecture Capture
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Still need help?
For McCombs faculty, please contact Media Services via email or phone:
- Email VC-Trouble@mccombs
The McCombs School of Business Media Services department is responsible for fulfilling the school's needs for a wide range of services including asynchronous and synchronous eLearning, custom-created smart classrooms, hallway video signage, equipment checkout, videotaping services, video conferencing and graphic printing. We strive to make the McCombs School a leader in technology-enhanced learning environments.
Get Support
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Email:
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- .utexas.edu
- Call
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- 512-232-6679 (
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Visit one of our Help Desks - RRH or GSB
- GSB/CBA) and 512-232-4646 (RRH)
For all other UT faculty, please contact your respective college or school
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UT Remote Teaching One-on-One Help
If you need one-on-one help, UT is offering remote office hours. Please visit the UT Canvas team Remote Teaching Resources page
This site has a large collection of remote teaching tutorials as well as webinar training courses. You may register for UT Canvas team Zoom webinars on topics such as GradeScope, Proctorio Remote Proctoring, Zoom User Training, and more
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Student Emergency Services
Student Emergency Services provides assistance, intervention, and referrals to support students navigating challenging or unexpected issues that impact their well-being and academic success.
Personal Emergency Situations
In an instance of family emergency, medical or mental health concern, or academic difficulty due to crisis or an emergency situation please have your students visit:
Emergency Tech Support
UT Student Emergency Services at one point was providing emergency tech support to students who needed a computer, phone, or high-speed internet to access remote classes. If your students need such assistance still, please have them get more details and submit a request at:
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Remember!
- Bookmark this wiki link for easy access: https://wikis.utexas.edu/display/MSBTech/Media+services
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Still need help?
For McCombs faculty, please contact Media Services via email or phone:
- Email VC-Trouble@mccombs.utexas.edu
- Call 512-232-6679 (GSB/CBA) and 512-232-4646 (RRH)
For all other UT faculty, please contact your respective college or school
More Information: http://www.mccombs.utexas.edu/Tech/Media-Services.aspx
Zoom Quick Start Guide
This is a guide for the installation and basic usage of Zoom, our preferred online collaboration solution. UT has purchased a Zoom site license that covers all faculty, staff and students. Each license allows for 300 simultaneous connections (online participants) and lecture capture (class recording). For the 50+ UT Austin classes requiring 500 or more or 1000 or more online participants, the license for these instructors will be adjusted on the backend of Canvas by the Canvas Administrators and nothing will need to be done by the instructor regarding class sizing.
- For comprehensive instructions please visit https://support.zoom.us/hc/en-us
- For questions not covered by the Zoom support page please email VC-Trouble@mccombs.utexas.edu for assistance
Zoom for Remote Teaching
To begin using Zoom download the Zoom client and sign in with the account provided to you by UT.
These links will assist you in becoming familiar with Zoom:
- Here is a step-by-step page to get started Getting started on Mac and PC
- There is a collection of video tutorials that cover basic and advanced Zoom features
- There are daily Live Training Webinars available that you may register to attend. These webinars demonstrate Zoom’s abilities and give you a picture of what a student in an online class would experience. Previously recorded webinars are also available if you would like to watch them without participating
- Zoom has an extensive FAQ section where you may find answers to specific questions and the Zoom search field is very powerful on their support site
- If Zoom does not seem to be working correctly you can check the Zoom Service Status page. This page will give you information about whether the service is experiencing disruptions. Due to the sudden load on Zoom from the many colleges and businesses shifting to online collaboration, there may be occasional outages
- For more advanced users there are virtual break-out rooms that you can utilize during class.
- If you encounter settings or features that are grayed out or get a “No permission. (number)” message, UT has not yet configured that feature for our site license. You may email VC-Trouble@mccombs.utexas.eduto have your issue brought up for consideration by UT. However, do not expect an immediate fix as feature requests can take some time to activate or implement
Quick Connect for Zoom - Very Quick Setup
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