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How to use this wiki: This wiki was built by McCombs School of Business Media Services department to support training and questions about asynchronous/synchronous eLearning, equipment checkout, videotaping services, and video conferencing. Training is constantly being updated and added here so 1) please try to find answers to all your questions here. If you cannot find answers 2) please email the support email below so it can be addressed and then added to this wiki.
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Still need help? Contact Support
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Email:
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Call:
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512-232-6679 (GSB/CBA) and 512-232-4646 (RRH)
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Visit one of our Help Desks - RRH or GSB
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We have designed this wiki to have an online class structure and sets of prescribed steps. Start by clicking on Step 1 below and make sure you've reviewed it completely before moving to Step 2. We would like all teachers to complete all four steps first before emailing questions or asking for 1-on-1 help. Ideally, all of your questions can be answered in this wiki. If not, please email Media Services via the email below so we can address the issue or point you to that training. If additional training needs to be created, we'll do so ASAP and post it on this wiki. Please continue now to Step 1
After you finish all four steps, what’s next?
It's time to practice! We recommend you find a faculty buddy, TA, or even a willing student to practice and test things out with you. Remember that you can change a TA's role in Canvas to "student" or add another teacher in Canvas as a "student" to do a more realistic test.
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Video Instructions on Connecting to MSB Zoom Rooms
Please watch the video pertaining to the MSB building that your class is located in for a quick tutorial on how to use the Zoom rooms.
UTC: https://utexas.app.box.com/s/i71ad63imv0rfbelisf61ozbwrzike26
RRH: https://www.youtube.com/watch?v=4YzQH7cYp50&list=PL32TobLoKLYoCpg_YiJKwhvfNur32qzN2&index=3&t=0s
CBA: https://www.youtube.com/watch?v=A4xXRzdw12k&list=PL32TobLoKLYoCpg_YiJKwhvfNur32qzN2&index=4&t=0s
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Student Emergency Services
Student Emergency Services provides assistance, intervention, and referrals to support students navigating challenging or unexpected issues that impact their well-being and academic success.
Personal Emergency Situations
In an instance of family emergency, medical or mental health concern, or academic difficulty due to crisis or an emergency situation please have your students visit:
Emergency Tech Support
UT Student Emergency Services at one point was providing emergency tech support to students who needed a computer, phone, or high-speed internet to access remote classes. If your students need such assistance still, please have them get more details and submit a request at:
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UT Remote Teaching One-on-One Help
If you need one-on-one help, UT is offering remote office hours. Please visit the UT Canvas team Remote Teaching Resources page
This site has a large collection of remote teaching tutorials as well as webinar training courses. You may register for UT Canvas team Zoom webinars on topics such as GradeScope, Proctorio Remote Proctoring, Zoom User Training, and more
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Remember!
- Bookmark this wiki link for easy access: https://wikis.utexas.edu/display/MSBTech/Media+services
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Still need help?
For McCombs faculty, please contact Media Services via email or phone:
- Email VC-Trouble@mccombs.utexas.edu
- Call 512-232-6679 (GSB/CBA) and 512-232-4646 (RRH)
For all other UT faculty, please contact your respective college or school
Additional Resources on Instructional Design & Program Management
Due to the campus closure, you may need to move components of your courses online. The links below provide information/resources to help continue teaching using Canvas and other technology tools.
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