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Measurement Definition | Performance Target | |
<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="0fd5721e-6b23-4a9d-8d3d-0aace900350d"><ac:plain-text-body><![CDATA[ | Overall Availability [1] | The percent of time that the service is available. 99% ]]></ac:plain-text-body></ac:structured-macro> |
Customer Satisfaction Percent | The percent of positive response to customer satisfaction questions in the annual ITS survey. 90% |
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