Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

UT’s new Voice Over IP (VoIP) phone system comes with its own integrated voice mail system, which has been re-branded “UT Voice Mail” (UTVM).  The information below will help you get started with basic login and setup tasks using your new UTVM mailbox.  Included are steps for popular customizations, help and support information and known issues. 

IMPORTANT CAVEAT:  This service does not work with Microsoft Teams Phone Service, which has its own built-in voice mail system.  If you sign up for that service your line is automatically removed from UT Voice Mail.Quick-Start Video:  ITS has produced a step-by-step video demonstration of the following two start-up tasks on YouTube.  Caveat: It does not contain instructions for setting the number of rings (after forwarding calls when you don't answer; see Step 2 below).  We recommend that you right click the link to open it in a separate tab:  UTVM Setup Video

STEP 1 - Personalizing Your UT Voice Mail Box

New vs. Previously Used Mailboxes

  • Is this a new mailbox?  If this is the first use of a brand-new mailbox, you’ll be guided through several steps.  The first step is to change your PIN (this step is required); the others are to record your name and your greeting (optional but recommended) so you may want to have your greeting script ready beforehand.
  • Is this a previously used mailbox with reset PIN?  If you are taking over a mailbox from a previous user, with the PIN reset, you'll hear that your PIN has expired, but will then be prompted to enter a new one.  To change the greeting, the key-press sequence is 9-1-6-1 (see the Telephone Menu Diagram for more info).

Logging in from your campus phone:

  • Dial #71.  UTVM will automatically find your mailbox.  (NOTE:  To log in to a mailbox associated with a different phone, press the star key to be prompted for a mailbox number.)
  • Enter your PIN (the default PIN is 1111) and press the pound key.

...

  1. To activate this feature:  From the dial tone, dial *84 28886 and wait for the confirmation tone, then hang up and proceed to next step:
  2. IMPORTANT:  The default number of rings callers hear before forwarding to voice mail is 9.  To change To set the number of rings:  (NOTE: You must Please note that you must first perform the above previous step (*84 28886) for the following to have any effect.)  From the dial tone, dial *33 followed by any number of rings from 2 to 9, wait for the confirmation tone, then hang up.  For example, to set your phone to forward after 2 rings, dial *332.  NOTE: This is the number of rings the caller will hear; the number you hear on your set may vary depending on the type of set you have.  The ring cycle for callers is 6 seconds per ring.

...

Section


Column
width60%
Recently Updated


 
Column
width5%


Column
width35%
Navigate space
Page Tree Search
Page Tree


...