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UT’s new Voice Over IP (VoIP) phone system comes with its own integrated voice mail system, which has been re-branded “UT Voice Mail” (UTVM). The information below will help you get started with basic login and setup tasks using your new UTVM mailbox. Included are steps for popular customizations, help and support information and known issues.
IMPORTANT CAVEAT: This service does not work with Microsoft Teams Phone Service, which has its own built-in voice mail system. If you sign up for that service your line is automatically removed from UT Voice Mail.Quick-Start Video: ITS has produced a step-by-step video demonstration of the following two start-up tasks on YouTube. Caveat: It does not contain instructions for setting the number of rings (after forwarding calls when you don't answer; see Step 2 below). We recommend that you right click the link to open it in a separate tab: UTVM Setup Video
STEP 1 - Personalizing Your UT Voice Mail Box
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- Is this a new mailbox? If this is the first use of a brand-new mailbox, you’ll be guided through several steps. The first step is to change your PIN (this step is required); the others are to record your name and your greeting (optional but recommended) so you may want to have your greeting script ready beforehand.
- Is this a previously used mailbox with reset PIN? If you are taking over a mailbox from a previous user, with the PIN reset, you'll hear that your PIN has expired, but will then be prompted to enter a new one. To change the greeting, the key-press sequence is 9-1-6-1 (see the Telephone Menu Diagram for more info).
Logging in from your campus phone:
- Dial #71. UTVM will automatically find your mailbox. (NOTE: To log in to a mailbox associated with a different phone, press the star key to be prompted for a mailbox number.)
- Enter your PIN (the default PIN is 1111) and press the pound key.
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