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UT’s new Voice Over IP (VoIP) phone system comes with its own integrated voice mail system, which has been re-branded “UT Voice Mail” (UTVM).  The information below will help you get started with basic login and setup tasks using your new UTVM mailbox.  Included are steps for popular customizations, help and support information and known issues.

Quick-Start Video:  ITS has produced a step-by-step video demonstration of the following two start-up tasks on YouTube.  Caveat: It does not contain instructions for setting the number of rings (after forwarding calls when you don't answer; see Step 2 below).  We recommend that you right click the link to open it in a separate tab:  UTVM Setup Video

STEP 1 - Personalizing Your UT Voice Mail Box

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NOTE for those working from home:  The following procedures can be done using the Bria Enterprise Soft ClientMicrosoft Teams Phone service:  This is a way to log into link your office phone using to MS Teams and use an app on your cell phone or your home computer to make and receive calls on that line.  Seehttps://ut.service-now.com/sp?id=kb_article&number=KB0018109 For more info, seeMicrosoft Teams Phone Service (right-click on the link to open in a new tab or window).


IMPORTANT:  The following steps should be done from the dial tone, so if you are still logged into your mailbox from Step 1 above, hang up.

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