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Getting Started with UT Voice Mail

IMPORTANT CAVEAT:  This service does not work with Microsoft Teams Phone Service, which has its own built-in voice mail system.  If you sign up for that service your line is automatically removed from UT Voice Mail.

UT’s UT’s new Voice Over IP (VoIP) phone system comes with its own integrated voice mail system, which has been re-branded “UT Voice Mail” (UTVM).  The information below will help you get started with basic login and setup tasks using your new UTVM mailbox.  Included are steps for popular customizations, help and support information and known issues.Quick-Start Video:  ITS has produced a step-by-step video demonstration of the following two start-up tasks on YouTube.  Caveat: It does not contain instructions for setting the number of rings (after forwarding calls when you don't answer; see Step 2 below).  We recommend that you right click the link to open it in a separate tab:  UTVM Setup Video

STEP 1 - Personalizing Your UT Voice Mail

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New vs. Previously Used Mailboxes

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Logging in from your campus phone:

• Dial 2-8886 or the service code #71.  UTVM will automatically find your mailbox.  (NOTE:  To log in to a mailbox associated with a different phone, press the star key to be prompted for a mailbox number.)
• Enter your PIN (the default PIN is 1111) and press the pound key.

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• Dial the access number for UTVM: from off-campus, dial 512 232-UTVM (8886); on campus, dial 2-8886.  (NOTE:  If you’re on a dialing from another campus phone with it’s own UTVM mailbox, you’ll be prompted for its PIN, so press the star key to be prompted for to enter your own mailbox number.)
• Enter your mailbox number (the last five digits of your campus phone number) and press the pound key.
• Enter your PIN (the default PIN is 1111) and press the pound key.

IMPORTANT:  After you've personalized your UTVM box, please proceed to Step 2: Activating Your Mailbox.

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STEP 2 - Activating Your UT Voice Mail

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Unlike in the previous phone system, you can implement and control the call-forward features used with voice mail: forward-no-answer and forward-busy.  Most customers use both, but some prefer to omit one or the other.  Once you’ve personalized your mailbox, you will need to follow these steps to start sending calls to it.  NOTE for those working from home:  The following procedures can be done using the Bria Enterprise Soft Client:  This a way to log into your office phone using an app on your cell phone or your home computer to make and receive calls on that line.   Seehttps://ut.service-now.com/sp?id=kb_article&number=KB0018109

IMPORTANT:  The following steps should be done from the dial tone, so if you are still logged into your mailbox from Step 1 above, hang up.

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Using any standard web browser, go to voicemail.its.utexas.edu.  NOTE:  For security purposes, ITS is installing a requirement to use the UT VPN (using your EID) so please be advised of the coming requirement.  You'll be prompted.

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Caller Transfer-Out Feature

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