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Getting Started with UT Voice Mail

UT’s new Voice Over IP (VoIP) phone system comes with its own integrated voice mail system, which has been re-branded “UT Voice Mail” (UTVM).  As phone service is transferred to the VoIP system, SmartVoice customers' mailboxes will be replaced with new UTVM mailboxes.  (In case you have saved messages in your SmartVoice mailbox, it will still be accessible for the foreseeable future, but note: messages expire in 30 days by default.)

The information below will help you get started with basic login and setup tasks using your new UTVM mailbox.  Included are steps for popular customizations, help and support information and known issues.  This Wiki will continue to be updated as the phone system conversion progresses.  Please send your comments to utvoicemail@austin.utexas.edu.

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Step 1:  Personalizing Your UTVM Box

The first time you login, you’ll be led through several steps.  The first step is to change your PIN (this step is required); the others are to record your name and your greeting (optional but recommended) so you may want to have your greeting script ready beforehand.

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  • Dial the access number for UTVM: 232-UTVM (8886); on campus, dial 2-8886.  (NOTE:  If you’re on a phone with it’s own UTVM mailbox, you’ll be prompted for its PIN, so press the star key to be prompted for your own mailbox number.)
  • Enter your mailbox number (the last five digits of your campus phone number) and press the pound key.
  • Enter your PIN (the default PIN is 1111) and press the pound key.

IMPORTANT:  After you've personalized your UTVM box, you will need to proceed to Step 2: Activating Your Mailbox, and enter some phone settings to start sending calls to it.

Step 2:  Activating Your Mailbox

Unlike in the previous phone system, you can implement and control the call-forward features used with voice mail, forward-no-answer and forward-busy.  Most customers use both, but some prefer to omit one or the other.  Once you’ve personalized your mailbox, you will need to program your phone to start sending calls to voice mail.  

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