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- Click Notification again.
- This time, click Activate Notification.
- If the “Notify me through Email” option is set to Off, select one of the other options.
Help & Support
The UTVM Subscriber Guide is the full user guide, including sections on telephone and web access (the latter referred to as VXView in the manual). I’m also sending a map of the Telephone User Interface (TUI), taken from the Subscriber Guide for easy access, called UTVM TUI Menu Map. These documents have not yet been rebranded from the vendor (GenBand) to UT Voicemail. Some features described in these guides may not be supported at UT or with the basic voice mail configuration. Here’s a list of features not in service for your mailbox:
- Broadcast Message – not supported for basic subscriber accounts.
- Fax Service – not in service by default, but you may request it. Callers will hear a system menu when they reach your voice mailbox: “To leave a voice message, press 1. To deposit a fax, press 2.”
- Greetings-Only Mailbox – not available for basic subscriber accounts, but you may request an “announcement-only” mailbox.
- Outdial Notification – not supported at UT.
- Outdial Message Service – not supported at UT.
- Transcription Service – not yet supported, but will become available for a fee.
- In the TUI Menu Map, some options under 9 > 1 are out of order, and language options are not supported.
Known Issues
Telephone User Interface (TUI)
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- Sometimes clicking a link doesn't work on the first click, and requires a second click.
- If your session expires, you may get a message telling you to contact your administrator. That's not necessary; log out and log back in.
- The session expiration is set to one hour by default. We've requested it be set to four hours, and are awaiting a response from the vendor.
- After logging in following a session time-out, you may sometimes only see a subset of the normal options; log out and log back in.
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Help & Support
- PIN resets are done by email only: utvoicemail@austin.utexas.edu
- Your primary contact for other issues is your Technical Support Contact (TSC).
- To escalate problems or questions, contact the UT Voice Mail Office at 471-0019 or utvoicemail@austin.utexas.edu.
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