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- Sometimes clicking a link doesn't work on the first click, and requires a second click.
- If your session expires, you may get a message telling you to contact your administrator. That's not necessary; log out and log back in.
- The session expiration is set to one hour by default. We've requested it be set to four hours, and are awaiting a response from the vendor.
- After logging in following a session time-out, you may sometimes only see a subset of the normal options; log out and log back in. The vendor is investigating.
Help & Support
- PIN resets are done by email only: utvoicemail@austin.utexas.edu
- Your primary contact for other issues is your Technical Support Contact (TSC).
- To escalate problems or questions, contact the UT Voice Mail Office at 471-0019 or utvoicemail@austin.utexas.edu.
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