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About Sub-Mailboxes

 Sub-mailboxes can be created and associated with your primary mailbox, and accessed by callers by dialing an option in a menu that you record.  Like the legacy SmartVoice system, UT Voice Mail provides for sub-mailboxes, but with these differences:  Sub-mailboxes   Sub-mailboxes are managed by the subscriber (rather than the administrator), and are available to all UTVM subscribers who choose to use them.  Sub-mailboxes may be created and managed in both the Graphic User Interface (GUI) and the Telephone User Interface (TUI).  If you are adding a sub-mailbox for each person sharing a single phone line, the simplest method is to add the sub-mailboxes using the GUI.  You can then share the box numbers and PINs with the other subscribers:. 

Sub-Mailbox Numbers  

Sub-Mailboxes are automatically assigned a box number, comprised of the last five digits of your phone number with an additional digit denoting the box's option number in the menu (just like SmartVoice).  Example:  If your phone number is 471-2345, your primary mailbox number is 12345; when you create your first sub-mailbox, it will be given box number 123451; the second sub-mailbox will be given 123452, etc.  If you create a sub-mailbox via the TUI, the sub-mailbox number will be given to you when you create the box.  (NOTE re: Known Issue:  Although both the TUI and the GUI will allow you to create up to ten sub-mailboxes, the tenth box cannot be selected by callers. The effective limit for sub-mailboxes is nine.  This is a known issue that has been communicated to the vendor.)  If you delete sub-mailboxes, the next sub-mailbox you create will take the lowest-numbered available slot. 

Sub-Mailbox PINs 

The PIN for each sub-mailbox is automatically assigned, and is comprised of the last four digits of the phone number followed by the sub-mailbox number's final digit.  In the example above, the PIN for sub-mailbox 123451 will be 23451.  If you create a sub-mailbox via the TUI, the sub-mailbox PIN will be given to you when you create the box. 

Important Considerations  

  • Unlike SmartVoice, after After you have added sub-mailboxes and recorded the primary mailbox's greeting with the callers' menu options, your primary mailbox will still be capable of taking messages (i.e., following the greeting, it will "go " beep").  You may want to use the primary mailbox to take general messages; or you may wish to discourage callers from leaving messages in the primary mailbox by asking them not to, or by repeating the menu options. 
  • Like SmartVoice, UTVM messages left in sub-mailboxes will not light the message-waiting indicator light on your phone.  For   To deactivate this reason, many subscribers opt to use email notification (forwarding voice messages to email)feature, contact your voice mail administrator. 
  • If you have After adding sub-mailboxes, the transfer-out feature ("press 1 to transfer…") will not work in the primary mailbox–emailbox – even if you delete mailbox 1–but mailbox 1 – but  will work in any of the sub-mailboxes. 

To add sub-mailboxes via the GUI: 

  • Log into your primary mailbox at voicemail.its.utexas.edu.
  • Select Settings in the left-hand navigation pane.
  • Select Manage Sub-Mailboxes.  
  • Click New.  
  • On the confirmation page, click sub-mailbox changes to return to the Manage Sub-Mailboxes page.

 
Repeat these steps until you have the number of sub-mailboxes you need.  NOTE re: Known Issue:  Although both the TUI and the GUI will allow you to create up to ten sub-mailboxes, the tenth box cannot be selected by callers. The effective limit for sub-mailboxes is nine.  This is a known issue that has been communicated to the vendor. 

To add sub-mailboxes via the TUI: 

  • Press 9 for User Options.
  • Press 5 for Sub-Mailbox Management.
  • Press 1 to create sub-mailbox.
  • Press 2 to record name announcement, or 2 to use default (the box owners can record their own later)
  • To stop recording, press #, then press 1 to keep or 2 to re-record.
  • Once you've kept your name announcement, you will be prompted to change given your PIN, with the option to press 1 to accept it, or 2 press #to change it.

 
When finished provisioning all sub-mailboxes, press star; you'll be reminded to re-record your main greeting and add sub-mailbox menu options.  Press * again if you wish to return to the main menu. 
See also: TUI Diagrams

Accessing Sub-mailboxes

By GUI:

By TUI:

  • From your phone, call the UTVM access number (on campus #71 or 2-8886; off campus 512 232-8886).
  • If you are asked for a PIN, that will be for the main box.  To be prompted for a mailbox number, press the star key.
  • Enter the sub-mailbox number and press the pound key.
  • Enter the sub-mailbox PIN and press the pound key.


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