Adding, Reassigning and Canceling UTVM

...

Determining if UTVM Service Already Exists for a Phone Number

• Call the main number 512-232-8886 (on campus dial 2-8886).
• If you are prompted for a PIN, press * to bypass this login prompt.
• At the mailbox prompt, press * again to enter the "express message" service.
• You will be prompted to enter a mailbox number followed by the # sign in order to leave a message.

If the mailbox exists, you will hear its greeting.  If not, you will hear that the "service is temporarily unavailable."  You can then proceed to request new service or reassignment of the existing mailbox, as appropriate.

Adding New UTVM Service

Unlike SmartVoice, UTVM is provided free of charge to customers whose telephone service has been converted to the new VoIP telephone switch.  UTVM mailboxes are no longer tied to names and EIDs.  To request new service, simply email utvoicemail@austin.utexas.edu with the following:
 

...