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- the phone number(s) needing new voice mail service
- the individual or departmental subscriber's name associated with each phone number (may use department name if mailbox is to be shared)
- cc: to the end users (we'll reply-to-all with the instructions)
- your contact informationphone number in case we have questions
- NOTE: If you need a greeting-only mailbox that will not accept messages, please specify that in your email.
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To request mailbox reassignment, send an email to utvoicemail@austin.utexas.edu. Include with the following:
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- the phone number(s)
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- needing new voice mail service
- the subscriber's name associated with each phone number (may use department name if mailbox is to be shared)
- cc: to the end users (we'll reply-to-all with the instructions)
- your contact phone number in case we have questions
- specify one of the following two options:
Option 1: Complete Mailbox Replacement
This option is the cleanest for the new subscriber, because all settings (such as email notification and forwarding) and recordings (such as name, standard greeting, extended absence greeting, etc.) will be removed. However, any messages (played or unplayed) in the mailbox will also be removed and cannot be retrieved.
Option 2: PIN Reset Only
This option retains any messages (played or unplayed) left in the mailbox, but also retains any greetings and settings used by the previous subscriber. When choosing this option, the new subscriber will be advised to check and update all settings and greetings using the following checklists:
Greetings
- To check and change greetings, log in by telephone. Press 9 1 6 to get to Modify Greetings, then select the options below and follow the prompts:
- Press 1 for Modify Generic.
- Press 2 for Modify Extended Absence.
- (Option 3, Modify Busy, is not supported.)
- Press 4 for Modify No-Answer.
GUI Settings
- Log in by web browser.
- Go to Settings to check and modify or remove general Preferences, Greeting settings, and Sub-Mailboxes.
- Go to Address Book to check and add or remove contacts.
- Go to Notification to check and modify or remove email notification settings.
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