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The information below will help you get started with basic login and setup tasks using your new UTVM mailbox. Included are steps for popular customizations, help and support information and known issues. This Wiki will continue to be updated as the phone system conversion progresses. Please send your comments to utvoicemail@austin.utexas.edu.
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STEP 1 - Personalizing Your UT Voice Mail Box
The first time you login, you’ll be guided through several steps. The first step is to change your PIN (this step is required); the others are to record your name and your greeting (optional but recommended) so you may want to have your greeting script ready beforehand.
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IMPORTANT: After you've personalized your UTVM box, please proceed to Step 2: Activating Your Mailbox.
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STEP 2 - Activating Your UT Voice Mail Box
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Unlike in the previous phone system, you can implement and control the call-forward features used with voice mail: forward-no-answer and forward-busy. Most customers use both, but some prefer to omit one or the other. Once you’ve personalized your mailbox, you will need to follow these steps to start sending calls to it.
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