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- Truncated messages: The vendor has identified this as a QuickTime plugin issue on Macs only. ITS has submitted a Feature Development Request to add support for QuickTime. Meanwhile, subscribers may opt to use the QuickTime application rather than the plugin. This option can be selected in your browser's preference settings. Alternatively, if you use an application other than your browser to read email, set your UTVM preferences to automatically forward UTVM to email and listen to the attached wav files from your email program.
- The Chrome web browser is not currently supported.
- Sometimes clicking a link doesn't work on the first click, and requires a second click.
- If your session expires, you may get a message telling you to contact your administrator. That's not necessary; log out and log back in.
- After logging in following a session time-out, you may sometimes only see a subset of the normal options. Close the browser window or tab, open a new one and log back in. To prevent this from happening, always start a session using a new browser window or tab.
- Uploading greeting wav files for your greetings does not work. Re-record them using the TUI instead. The vendor is investigatingvia web session is not currently supported at UT. Please use telephone access to change greetings.
- Uploading Address Book csv files is not currently supported at UT. Contacts must be entered individually.
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Help & Support
- PIN resets are done by email only: utvoicemail@austin.utexas.edu
- Your primary contact for other issues is your Technical Support Contact (TSC).
- To escalate problems or questions, contact the UT Voice Mail Office at 471-0019 or utvoicemail@austin.utexas.edu.
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