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UTBox Frequently Asked Questions

What is UTBox?

UTBox is a campus-wide service that allows faculty, staff, and students at the University of Texas at Austin to use Box cloud-based file sharing for business and academic purposes.

UTBox can be accessed via https://utexas.box.com or from https://utbox.utexas.edu.

How does it compare with other similar services?

Here is a helpful resource that compares Box to DropBox, Google Drive, etc.

Who can use UTBox?

Current students, faculty and staff at the University of Texas at Austin are allowed to use UTBox for business and academic purposes.

Do I have to pay for UTBox?

UTBox users do not have to pay for the base service.  The UTBox service is identified as a Common Good service for the campus.

Is UTBox safe to use for Category I (Confidential) data?

UTBox has been approved by the Information Security Office for use with Category I (Confidential) data, including HIPAA data.  Some other types of sensitive data may not be used on UTBox.  See the ISO Decision Matrix for Cloud Services for details on which Category I (Confidential) data is approved for use with UTBox.  Please consult the Information Security Office if you have questions.

How do I get an account for UTBox?

Current UT students, faculty and staff can simply log in to the UTBox service with their EID.  Doing so will create an account if one does not exist.

 

Features of UTBox

How much space do I get with UTBox?

By default, each student user is allocated 150-Gigabytes per account.  Faculty, staff and PhD students have a default quota of 2-Terabytes of storage. Faculty, staff and PhD students may qualify for additional allocations. Justifications for additional storage space may be submitted to the ITS Help Desk.

Can I obtain more space than the default quota for my university account?

Yes, justifications for additional storage space may be submitted to the ITS Help Desk.  No additional charges will be applied for approved increases.

Can I share files on UTBox with other people?

Yes, UTBox has many collaborative features that allow you to share files and folders with colleagues here on campus as well as outside of campus.  Please be sure to adhere to relevant University IT policies when sharing University data.  For instructions on how to share files in UTBox, please see the Collaboration Videos in the Box User Video Library.

How many versions of a file will UTBox retain?

UTBox will retain up to 100 versions of a given file as long as the account has available storage quota.

What is the retention period for deleted items?

Items that are stored in the Trash are automatically deleted after 30-days.

Is UTBox 508 compliant for those with special accessibility needs?

Yes, a dedicated 508 compliant site is maintained by Box.  The Accessible Box Version is available at: https://a.box.com.

 

Managing Data

Can I migrate my DropBox data to UTBox?

Yes, please see the following article.

Can I migrate my Google Apps data to UTBox?

Yes, please see the following article.

Can I migrate my SharePoint data to UTBox?

Yes, please see the following article.

Can I sync UTBox files to my computer?

Yes, Box has desktop sync clients for many operating systems.  Please see the tutorials for these software for more information.

Can I access UTBox files from my mobile device?

Yes, Box has mobile device applications for use with UTBox.  Please see the tutorials on the UTBox Wiki Pages for these software for more information.

What if my research is export-controlled and I need access outside of the U.S?

Accessing export controlled information via Box while outside the U.S. could require an export license (even if the information is encrypted) and that they should check with the University Export Control Officer ( ivey@austin.utexas.edu ) with questions prior to travel?

Can UTBox be used for Green Output?

ITS allows Green Output to be sent to Austin Disk.  UTBox will not be a destination for Green Output at this time.

What is the maximum single file size that can be uploaded?

Currently UTBox supports a maximum file size of 15 GB via Web and/or FTP services.

Can I upload very large files via a faster mechanism?

Yes, you can use Box's secure FTP service in combination with your preferred FTP client (e.g., FileZilla).  The maximum file upload size via the web interface is 10GB, but the FTP service will be useful to realize faster upload speeds. 

Note that FTP access might not be ideal for normal day-to-day access to Box, but can be useful when moving many thousands of files from an archive to Box or when a faster upload than provided by BoxSync is needed.

Create an External Password

To access Box by FTP, EID authentication is not available - you must create an external password at Box.
Log into your enterprise Box account from your laptop or desktop, and click the gear icon on the upper right. From the drop-down menu, click Account Settings.
Near the bottom, you'll see an option to Create External Password. Enter a secure, standard user password such that the strength bar registers "Strong". The new password must be at least 8 characters long and mix uppercase and lowercase. It must also have at least 2 number(s) and 1 symbol(s).

Configure Filezilla

To configure Filezilla, go to the Site Manager (File > Site Manager) and click "new site"

  1. Type "UT Box" to name this new site entry on the left My Sites pane.
  2. Set the following settings under the General tab on the right pane:
    • Host: ftp.box.com
    • Port: 990
    • Protocol: FTP
    • Encryption: Require implicit FTP over TLS
    • Logon Type: Normal
    • User: yourEID@eid.utexas.edu (replace yourEID with your actual UT EID)
    • Password: your Box External Password (this is different than your UT EID password)
  3. Click Connect.

Is there an option if I want to upload a very large volume of data to UTBox?

Larger migrations can be handled through a third party migration service (like SkySync) or with Box's consulting team's migration services.  Here's an overview of that service:
https://cloud.box.com/s/4vq41vayaq2aq3vceqmx

Is a WebDAV option available with UTBox?

Yes, WebDAV is available via https://dav.box.com/dav using your cloudID and your external password?

How can UTBox be used to transmit Category 1 data from an outside entity or 3rd party vendor?

  • By using the Box Upload Widget – this can be embedded into a webpage that you control and be used by 3rd parties to securely upload data without creating an account. 
    Refer to the following topic on the Box website: How do I upload files to a Box folder from a website with the Upload Widget?

  • Another option is to invite the 3rd party as a collaborator to a folder within Box using the following steps:

    1. Ask the 3rd party to create a free Box account if they do not already have one
    2. Create a new folder in Box
    3. Right-click on it and choose “Invite Collaborators”
    4. Enter the email address of the 3rd party
      • This email address they give you must be the same one they used to create their Box account, or else it will prompt them to make a new free account.
    5. Set their permissions to “Uploader”
    6. Add a message and click “Send”

    If this method is chosen, a separate folder must be made for each 3rd party. 

 

Account Management

Can I obtain a departmental UTBox account to share with my team?

Yes, departmental IT support staff or Technical Support Coordinators (TSCs) will first need to ensure a guest EID is created and dedicated for this function.  The guest EID will need to have an utexas.edu group e-mail address (not a single end-user) associated with it -- a UTlists address is preferred.  Next, the departmental IT support staff or TSC will contact the Information Security Office to ask that the guest EID be assigned a UTBox entitlement.  By default such group accounts will have an unlimited storage quota set.  

How do I get support for UTBox?

There are multiple areas for support of UTBox.  For instructions on how to use UTBox, please see the Box User Resources web page.  For assistance with issues with the UTBox service, please use the Box Support Pages.  For assistance with account or problems logging in, please contact the Information Security Office.

Where can I get tutorials to learn how to use UTBox?

For instructions on how to use UTBox, please see the Box User Resources web page.

You can also watch several on-demand short videos, which will highlight a variety of ways you can leverage UTBox.

What is a CloudID?

Please see the CloudID FAQ.

What happens to my Box account when I leave the university?

When an active student, staff, or faculty member leaves the university their access to UT Box, along with a number of other services, will be restricted.  All content stored by that individual will be escrowed for 120-days.  Any content that has been shared with others will still be available for 120-days. Co-owners and collaborators of files are encouraged to make a local copy before the end of the 120-day period.  If the individual does not return as an active student, staff, or faculty member before the end of 120-day period the associated content will be destroyed.

What are Box Apps and how do I use them?

Box Apps are applications that allow you to use your UTBox account in different ways.  Some apps are made by Box while others are made by third partie

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